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ExploreThe device automatically switches to LBS (cell tower) positioning when GPS signals are weak.
For GPS positioning, ensure the device has a clear sky view and is not covered by metal materials.
Please check the following:
1. Your spam or junk folder
2. Whether your email provider has blocked or blacklisted the sender.
Please check the following:
• Confirm whether the issue is missing SMS alerts or no alerts on Tracksolid Pro (an SOS number must be configured).
• Ensure the vibration alert feature is enabled.
• Verify that at least 5 effective vibrations within 10 seconds are detected.
• Adjust sensitivity using the command: LEVEL,A# (A = 1–5; lower value = higher sensitivity).
If the issue continues, contact Key Patrol™ Technical Support.
Make sure the device has a clear view of the sky and is not blocked by metal or thick concrete.
Allow a few minutes outdoors for the first GPS fix after power-on.
Confirm the SIM has data service and the device is online on the platform.
If the issue continues, contact Key Patrol™ Technical Support.
Supported dashcams record continuously to the local TF card while powered.
Event clips (such as impact or SOS) can be uploaded to the cloud when configured.
Historical playback depends on the model — see FAQs for channel and playback support details.
RESOURCES Hub
Guides & Tools
WIKI Knowledge Base
Access official, up-to-date technical resources for Key Patrol™ products.
Key Patrol Lab
Bluetooth maintenance app for device setup, testing, and fast troubleshooting.
WiFi Kit
WiFi tool for dashcam installation, testing, and issue analysis.
PC Tools
Configuration tool for setting parameters, debugging commands, and managing config files.
End of Life (EOL)
Products reaching End of Life, with EOL date, support end date, and recommended replacements.
Support & Assistance
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